Refund and Returns Policy

Last updated: January 2026

This Refund and Returns Policy applies to purchases made from the MARKONE eCommerce website, operated by GOPAL DAS SARAB DAYAL AND SONS.

1. Eligibility for Returns

We accept returns or exchanges only under the following conditions:

• The product is unused, unwashed, and unworn

• All original tags, labels, and packaging are intact

• The return request is raised within 7 days of delivery

• The product is not damaged due to customer misuse

Certain items such as innerwear, customized products, or clearance-sale items may not be eligible for return or exchange.

2. How to Request a Return

To initiate a return:

• Contact our customer support through the details provided on our website

• Share your order number, product details, and reason for return

• Our team will guide you through the return process

Returns without prior approval may not be accepted.

3. Exchange Policy

• Exchanges are subject to product availability

• If the requested exchange item is unavailable, a refund or store credit may be offered

• Only one exchange per order is permitted

4. Refund Policy

• Refunds are initiated after the returned product is received and inspected

• Approved refunds will be processed within 7–10 business days

• Refunds will be credited to the original payment method used at checkout

• Shipping charges (if any) are non-refundable unless the return is due to our error

5. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect item:

• Notify us within 48 hours of delivery

• Provide clear photos or videos as proof

• We will arrange a replacement or refund at no additional cost

6. Cancellation Policy

• Orders can be cancelled only before they are shipped

• Once dispatched, orders cannot be cancelled and will fall under the return policy

7. Non-Returnable Items

The following items are not eligible for return or refund:

• Innerwear and personal wear items

• Customized or altered garments

• Products marked as “Final Sale” or “Non-Returnable”

8. Changes to This Policy

GOPAL DAS SARAB DAYAL AND SONS reserves the right to modify this policy at any time. Any changes will be effective immediately upon posting on the website.

For any questions regarding refunds or returns, please contact us through our official website or customer support channels.

Business Name: GOPAL DAS SARAB DAYAL AND SONS
Trademark: MARKONE